We recommend that you arrive 15 minutes prior to your scheduled appointment time to allow for enough time to complete necessary paperwork. In the event that you arrive 15 minutes past your appointment time, your appointment may be rescheduled. However, we will do our best to accommodate you on the same day.
We understand that situations arise in which you need to cancel your appointment. We respectfully request that under these circumstances, you provide at least a 24 hour notice of cancellation prior to your appointment time. Canceling your appointment in advance gives us the opportunity to schedule other patients in need. Cancellations that are not made within 24 hours’ notice will result in a $25 fee for a missed appointment and will be treated as a NO SHOW. These fees must be paid in full before the patient’s next appointment can be scheduled. These charges will not be billed to your insurance company; you will be responsible for paying these fees.
Our practice’s policy regarding no shows and late cancellations is as follows: Each time you miss an appointment, you will be notified by telephone and you will be asked to re-schedule. Please note that 3 or more no shows may result in discharge from the practice. All no show fees will still apply and must be paid before we release any medical records.
Sick Visit Policy
We always have available appointment slots for SAME DAY sick visits. We do not book sick appointments in advance unless it is a follow-up for a known illness. This is to avoid no shows and charges to your account.
Vaccine records are required for all new patients. All Around Pediatrics requires all patients to be vaccinated on schedule. At our clinic, we have many newborns and immunocompromised/immunodeficient patients, and we have a moral obligation to protect them to the fullest extent possible by providing them with herd immunity.
Alternative vaccine schedules have not been researched and unnecessarily prolong the amount of time a child is susceptible to preventable and deadly diseases. We do not follow alternative vaccine schedules unless medically indicated. Children who are on delayed scheduled will not have up-to-date immunizations for participation in daycare, preschool, and other group settings. We encourage you to exclude your child from these settings until vaccines are current. Delaying vaccines is an individual decision that may affect the health of your family, friends, and school mates if your child contracts a vaccine-preventable disease. We do not write letters excluding your child from vaccines in group settings as it is not our desire to undermine vaccine policies that protect the health of the public.
If you have questions about vaccine safety or our vaccine policy, please feel free to ask!
Prescription Renewal Policy
Please allow our office 72 hours for prescription refills. Medication refills will only be done during normal office hours. The on-call physician will not prescribe non-urgent refills after office hours or on weekends. For new prescriptions, the patient must be seen prior to any new prescriptions. If the patient has not had a visit within the last 6 months, we will request that you schedule an appointment before we can refill the medication. No prescription for any scheduled medication such as narcotics or ADHD medication will be renewed without a visit. When calling to renew a prescription, please have ready the name of the medication as well as the name and phone number of your pharmacy.
Please check with your insurance carrier and on our website to see if you are a participating provider with your insurance. Please be prepared at the time of each visit to provide your plan ID card listing the patient as proof of active coverage. All co-payments and any balances on accounts are due at the time of service. We will not be able to submit claims to insurance at a later time if the policy is later activated. It is important that you verify with your insurance that we are in-network for your specific plan.
If you have an insurance plan for which we are not a provider, we will be happy to provide you with the necessary paperwork for you to file with your insurance company. Patients without active insurance coverage are required to make a payment at the time of service at our competitive self-pay rates, which are non-refundable. The flat self-pay rate is $85 for any type of visit. Self-pay fees must be paid at the time of service. Please contact our office at 1-888-891-7004 for the most recent update on our self-pay rates.
“Joint custody” means that each parent has equal access to the child’s medical records. Without a court order, we will not stop either parent from looking at their child’s chart or obtaining test results. We will not call the non-attending parent for consent prior to treatment or following visits. Furthermore, we will not call a parent to notify of an appointment scheduled by the other. It is both parents’ responsibility to communicate with each other regarding the patient’s care, and not the responsibility of the provider to communicate visit information to each custodial parent separately.
Only in cases where there is a confirmed, documented Court Order will one of the parent’s be denied access to the minor child’s health records or visits at the office. We must have a copy of the Court Order on file in the minor child’s electronic chart.
Either parent or legal guardian can sign a “Consent to Treat” form that authorizes any named individuals (e.g., grandparents) to bring your child to our practice and consent to any treatment during that visit. It will be the responsibility of the parent, guardian, or caretaker who brings the child to their appointment to bring a current insurance card to each appointment and to pay all co-payments and deductible balances on the account.
Should issues that come between parents become disruptive to our organization, we reserve the right to discharge the family from our practice.
Medical Records Release/Transfer Policy
If you require a copy of your child’s medical records for yourself or for another physician, we will forward the medical records at no charge. We may require up to 30 days notice to prepare and release your child’s medical records. If you are moving, we recommend you request a physical copy of your records to take to your new physician.